PRIVACY POLICY

The Leadership Coaching Lab / The Coaching Design Co.

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1. INTRODUCTION

Welcome to The Leadership Coaching Lab ("we," "us," or "our"). The Coaching Design Co. is the creative extension of The Leadership Coaching Lab. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, share, and protect your information when you:

• Visit our website at www.theleadershipcoachinglab.com

• Purchase digital products or services

• Sign up for our email list

• Interact with our content and resources

By using our website or purchasing our products, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

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2. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information You Provide:

• Name

• Email address

• Payment information (processed securely through our payment processors)

• Purchase history and transaction details

• Any information you provide when contacting us

Automatically Collected Information:

• Browser type and version

• Device information

• IP address

• Pages visited and time spent on our website

• Referring website

• Cookie data (see Section 9 for more details)

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3. HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

With Your Consent:

• To send you marketing emails, including coaching tips, resources, product updates, and special offers

• When you purchase a digital product from us, you automatically consent to being added to our email list

• You may withdraw consent and unsubscribe at any time using the link in any email

To Fulfill Our Contract With You:

• Process and fulfill your orders

• Deliver digital products you purchase

• Send order confirmations and receipts

• Provide customer support and respond to your inquiries

For Our Legitimate Business Interests:

• Improve our website and user experience

• Analyze website traffic and usage patterns

• Develop new products and services

• Protect against fraud and unauthorized transactions

• Send important updates about our services

To Comply With Legal Obligations:

• Meet tax and accounting requirements

• Respond to legal requests

• Enforce our Terms of Use

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4. EMAIL MARKETING CONSENT

When you purchase a digital product from The Coaching Design Co., you are automatically added to The Leadership Coaching Lab email list, to receive:

• Coaching tips and resources

• Product updates and new releases

• Special offers and promotions

• Educational content related to leadership and coaching

You have the right to unsubscribe at any time by:

• Clicking the "unsubscribe" link at the bottom of any email

• Contacting us at bethany@theleadershipcoachinglab.com

We will process your unsubscribe request promptly, typically within 1-2 business days.

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5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information with the following service providers who help us operate our business:

Payment Processors:

• Stripe and PayPal process payment transactions securely

• They receive only the information necessary to process your payment

• Their use of your information is governed by their own privacy policies

Email Marketing Platform:

• Kit manages our email list and sends marketing communications

• They have access to your name and email address

• Review Kit's privacy policy at: https://kit.com/privacy

Website Analytics:

• Google Analytics helps us understand website traffic and user behavior

• They collect anonymized usage data

• You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on

We may also share your information:

• When required by law or to respond to legal processes

• To protect our rights, property, or safety, or that of others

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6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request that we correct any inaccurate or incomplete information

Deletion: Request that we delete your personal information (subject to legal obligations)

Restriction: Request that we limit how we use your information

Objection: Object to our processing of your information for certain purposes

Data Portability: Request a copy of your information in a machine-readable format (GDPR)

Withdraw Consent: Unsubscribe from marketing emails at any time

To exercise any of these rights, please contact us at bethany@theleadershipcoachinglab.com

We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

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7. INTERNATIONAL USERS AND GDPR COMPLIANCE

We serve customers worldwide, including in the European Economic Area (EEA), United Kingdom, and other regions with data protection laws.

For EEA/UK Users:

• Legal basis for processing: Consent (email marketing), Contract performance (order fulfillment), Legitimate interests (business operations)

• You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority

• Your data may be transferred to and processed in the United States, where The Leadership Coaching Lab is based

• We ensure appropriate safeguards are in place for international data transfers

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8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure payment processing through PCI-compliant payment processors

• Regular security reviews and updates

• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our website.

What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart)

• Analytics Cookies: Help us understand website traffic (Google Analytics)

• Marketing Cookies: May be used to deliver relevant advertisements

Managing Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

To opt out of Google Analytics: Visit https://tools.google.com/dlpage/gaoptout

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10. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods:

• Purchase information: 7 years (for tax and accounting purposes)

• Email marketing data: Until you unsubscribe or we close your account

• Website analytics: 26 months (Google Analytics default)

After the retention period, we will securely delete or anonymize your information.

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11. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at bethany@theleadershipcoachinglab.com, and we will delete it promptly.

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12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, resources, or services. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

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13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will update the "Last Updated" date at the top of this policy

• For material changes, we may notify you via email or a prominent notice on our website

• Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

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14. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: What personal information we collect, use, and share

Right to Delete: Request deletion of your personal information

Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell your information)

Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at bethany@theleadershipcoachinglab.com

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15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Leadership Coaching Lab, LLC

Email: bethany@theleadershipcoachinglab.com

Website: www.theleadershipcoachinglab.com

We will respond to your inquiry as soon as possible, typically within 3-5 business days.

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Thank you for trusting The Leadership Coaching Lab with your information.